Terms & Conditions
Last Updated: October 1, 2024
Welcome to Vertu Agent, LLC ("Vertu Agent," "we," "us," or "our"), a Delaware limited liability company. These Terms & Conditions ("Terms") govern your use of our services that help you find quality global remote staff for your business.
By accepting these Terms and authorizing or depositing payment, you agree to this complete agreement. This agreement applies to all future hires facilitated by Vertu Agent.
Vertu Agent is not a party to the employment agreement between you ("User") and the individual providing global remote staff services ("Global Remote Staff"). We facilitate introductions, but don't provide the services themselves.
Vertu Agent makes no guarantees about Global Remote Staff or their work. They are independent contractors, not Vertu Agent employees or agents. Statements on our website or related to our services regarding their qualifications are based on information they provide or interviews we conduct. These are not guarantees from Vertu Agent.
Global Remote Staff cannot bind Vertu Agent with any actions, statements, or agreements. We take steps to vet them, but cannot guarantee their performance.
YOU UNDERSTAND AND AGREE THAT VERTU AGENT IS NOT LIABLE FOR THE ACTIONS OR INACTIONS OF YOUR GLOBAL REMOTE STAFF.
As independent parties, YOU AGREE that the Global Remote Staff is SOLELY RESPONSIBLE for their work. If there's a dispute with your Global Remote Staff, they, NOT Vertu Agent, are the responsible party.
Vertu Agent provides the service of connecting you with Global Remote Staff, NOT their services themselves. We interview them to match your needs, but you choose the individual(s) and make your own hiring decision.
By using our services, you waive any liability claims against Vertu Agent, our employees, agents, owners, and principals arising from your relationship with your Global Remote Staff, including any actions or inactions of the Global Remote Staff.
We reserve the right to modify these Terms at any time. You agree to monitor these Terms for changes. Any modifications will be noted at the top of this document.
Vertu Agent connects you with qualified global remote staff, but we are not a party to the employment agreement between you ("User") and the individual providing the services ("Global Remote Staff"). We act as a facilitator, not the employer.
Global Remote Staff are independent contractors, not Vertu Agent employees. While we review their qualifications (experience, skills) through submitted information and interviews, these are not guarantees of their performance. We make no representations or warranties about their work.
Global Remote Staff have no authority to bind Vertu Agent by their actions or agreements.
While we take steps to carefully vet potential Global Remote Staff, we cannot guarantee their performance.
YOU UNDERSTAND AND AGREE THAT VERTU AGENT IS NOT LIABLE FOR THE ACTIONS OR INACTIONS OF YOUR GLOBAL REMOTE STAFF.
The Global Remote Staff is solely responsible for their work. If you have a dispute with them, they, not Vertu Agent, are the responsible party.
Vertu Agent Connects You, You Choose
Vertu Agent connects you with potential Global Remote Staff. We interview them to match your needs, but the final decision is yours. You choose who to hire.
By using our Services, you waive any liability claims against Vertu Agent, our employees, agents, owners, and principals arising from your relationship with your Global Remote Staff, including any actions or inactions of the Global Remote Staff.
Our Services are only available to users who are 18 years of age or older. We do not target or knowingly collect information from anyone under 18.
To use our Services, you'll need to create a User Account on our website. This involves filling out a sign-up form with information about yourself or your business, as prompted.
By registering and becoming a User, you agree that:
You can only register a third-party user if you have their explicit consent to do so.
We reserve the right to refuse or terminate access to our Services for any reason.
You are solely responsible for keeping your password and account information confidential. You are also responsible for all activity that occurs under your account.
Our simple, five-step process makes hiring global remote staff easy:
Once you've chosen your global remote staff, we'll provide a separate written document (Final Hire Details) outlining:
As the client, you are responsible for providing and covering the cost of the necessary software and tools required for your global remote staff to complete their tasks. The global remote staff, in turn, is responsible for possessing a computer, headset, and internet service that meets the required specifications for their role.
*The specific hardware requirements will be discussed during the assessment call.
Your global remote staff will not work on the following holidays unless explicitly agreed upon:
If a team member is required to work on a federal holiday, they must agree in advance and will be compensated at double their regular hourly rate.
The Vertu Agent staff team observes all major U.S. holidays, as previously outlined, to honor the need for rest and personal time throughout the year. These holidays are non-working days for the team and reflect our commitment to supporting a balanced work-life environment for all team members.
In addition to these observed holidays, the leadership team will also be on holiday break from December 25th through January 5th each year. This period is designated for relaxation and rejuvenation, allowing our team to enjoy time with family and friends and return to work recharged for the year ahead.
During this year-end break, no regular meetings will be scheduled, and standard work will be paused. Only critical matters will be addressed as necessary, with pre-arranged coverage plans in place to ensure continuity of essential operations.
This policy reinforces our commitment to a healthy and sustainable work culture, recognizing the importance of dedicated time away from work to celebrate the holiday season and prioritize personal well-being.
You are responsible for overseeing, supervising, and managing your global remote staff. Our corporate team will also not be working on the listed holidays.
We offer monthly subscription plans for our Services ("Service Plans"). Details of our available Service Plans are on our website.
Each Service Plan includes 40 hours a week for the selected time period.
We reserve the right to adjust pricing at any time. If you have an active Service Plan, you will be notified by email at least one month in advance of any changes.
If you exceed your allotted hours per week per agent, you'll be charged an additional 100% of your hourly rate for each extra hour (capped to a maximum of 10 extra hours per week per agent). For example, if your global remote staff costs $15 per hour, each extra hour will be $30.
Your Service Plan will continue indefinitely unless you cancel or suspend it in accordance with this agreement. Failure to maintain an active credit card, make payments, or use all your hours each month does not cancel your Service Plan.
If you consistently reach your Service Plan limit, we recommend upgrading or contacting us to discuss options that better suit your needs.
Your Service Plan is a recurring subscription that automatically renews each month without further action from you. You will be charged based on the chosen plan. To cancel, follow the instructions outlined in these Terms.
We will charge your chosen payment method on the business day before your global remote staff starts work. If your start date falls on a Monday, we will charge the preceding Friday to ensure successful payment.
When providing payment information, you represent that the details are accurate and you are authorized to use the chosen payment method. By using a credit card, you authorize Vertu Agent or its third-party processor to charge your card for all service-related expenses.
Chargebacks are not permitted. If Vertu Agent successfully disputes a chargeback, you agree to a $500 administrative fee to cover the time and effort spent resolving the issue. This fee is not a penalty but a reflection of estimated costs.
Late payments will accrue interest at 3% per month until paid in full. Vertu Agent reserves the right to transfer unpaid invoices and accounts to a collection agency or attorney. You are responsible for all associated costs, including reasonable attorney fees.
You are responsible for all expenses related to hiring and maintaining your global remote staff. This excludes any fees associated with Vertu Agent's services.
Vertu Agent automatically increases your global remote staff's monthly fee by $100 per year to account for raises, benefits, and other compensation adjustments aimed at maintaining service quality. For example, a 3-year service term with the same staff member would result in a total monthly increase of $300 ($100/year).
After six months of continuous full-time service with the client, global remote staff become eligible for 5 days of paid vacation (PTO).
The paid vacation consists of 10 business days, 5 days after 6-months of continuous service. Global remote staff must schedule their vacation in advance, considering the client's business needs and workload.
During the vacation period, global remote staff will continue to receive their regular compensation.
Global remote staff are eligible for this benefit once every 6 months of continuous service. Unused vacation days can carry over to the next year.
If a global remote staff's employment ends before they become eligible for vacation or before using their earned vacation, they will not receive payment for unused vacation days.
We do not offer refunds for our Services. If you're dissatisfied with your Service Plan, please contact us to discuss how we can improve your experience.
To stop using our Services, please cancel your Service Plan according to the terms outlined in this agreement.
Before we begin providing our Services, you must pay a one-time non-refundable deposit of $299 USD per role ("Deposit").
We will not start searching for global remote staff until we receive your Deposit. If the Deposit is not paid within 30 days of agreeing to these Terms, your engagement with Vertu Agent will expire.
The Deposit is non-refundable and is not contingent on:
The Deposit covers the time, effort, and costs Vertu Agent incurs in providing the Services, including:
Any unused Deposit funds will be retained by Vertu Agent and not applied to future compensation.
Your Service Plan starts with a 3-month term. After that, it automatically renews for one-month terms unless you cancel.
If you cancel your Service Plan during the initial 3-month term, you must pay for the entire 3-month period. This is due to the time and resources we invest in finding and preparing qualified global remote staff. This early cancellation fee is not a penalty but a reflection of the time and potential damages we incur. It's considered "liquidated damages" under Delaware law.
To cancel your Service Plan, you must submit a written request to your Account Manager. Cancellations are effective 30 days after we receive your request.
If you replace an existing global remote staff with a new one and want to cancel, you must still provide a 30-day termination notice.
All payments to your global remote staff must be made through our secure third-party payment processor. Direct payments to your staff will not reduce your service fees owed to Vertu Agent.
During the term of this Agreement and for two years afterward, you cannot directly hire or solicit any global remote staff member you find through Vertu Agent.
If you violate the non-solicitation clause, you agree to pay Vertu Agent liquidated damages of $10,000 ("Liquidated Damages"). This is not a penalty, but a predetermined amount reflecting the time invested in finding staff, lost income for Vertu Agent, and the breach of this Agreement.
As an alternative, you may choose to "buy out" the non-solicitation clause for your global remote staff member. This buyout fee is $15,000.
A buyout negates the liquidated damages clause. Buyouts require a separate written agreement between you and Vertu Agent.
You are prohibited from using our Services for:
We reserve the right to terminate your account for violating these guidelines.
The content on our website is protected by copyright laws. Vertu Agent exclusively owns or has a license to this content.
You cannot, without written permission, reproduce, distribute, sell, license, or use for commercial purposes any copyrighted material on our website ("Intellectual Property").
Vertu Agent and its name, logos, slogans, and other branding elements are trademarks or service marks ("Marks") owned by Vertu Agent LLC.
You cannot use these Marks without our written consent.
We grant you a limited, revocable, non-transferable, and non-exclusive license to access and use our website for personal purposes. This license does not include the right to:
Any unauthorized use of our website automatically terminates the agreement and may result in other legal actions.
All work products created by your global remote staff ("Work Product") will be your exclusive property as "work made for hire," provided that all payments to Vertu Agent are up-to-date. The Work Product includes physical deliverables and all the work of your global remote staff.
These Terms remain active and in effect as long as they are posted on our website. We may occasionally have errors, inaccuracies, or omissions in the information on our website, such as descriptions, pricing, promotions, offers, or availability. We reserve the right to correct these errors at any time.
OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS," WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. This includes, but is not limited to, implied warranties of merchantability, satisfactory quality, and fitness for a particular purpose.
WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE YOU INCUR AS A RESULT OF USING OUR SERVICES.
We are not liable for:
Our maximum liability to you for any damages, losses, or causes of action will not exceed the amount we received from you for your Services in the one month prior to the dispute.
Any claims or legal actions against us, whether contractual, warranty-based, or tort-based (including negligence) arising from our website, services, or these Terms, must be filed within one year of the incident.
If you're dissatisfied with our services, you can stop using them. We have no other obligations to you.
For details on how we collect, use, and disclose your information, please refer to our Privacy Policy: Here
If you are a resident of Delaware, we have additional privacy disclosures specific to your state. Please review them on our website.
To operate our website and provide the best experience, we may collect certain information about you. This includes information automatically collected through cookies and web beacons about your device, computer, and website usage.
You agree that we may use the information we collect from you for various purposes, including:
You can unsubscribe from marketing communications by following the instructions in the emails you receive or by contacting us at support@vertuagent.com
These Terms, along with any service-specific information on our website, constitute the entire agreement between you and Vertu Agent.
If Vertu Agent fails to enforce any provision of these Terms, it does not mean we waive our right to enforce it later.
You cannot transfer your rights or obligations under this Agreement without Vertu Agent's written consent.
These Terms do not create an agency, employment, franchise, joint venture, or partnership between you and Vertu Agent.
This Agreement is governed by Delaware law. Except for non-payment by you, any disputes arising from this Agreement or your use of our Services will be resolved through binding arbitration in Delaware. The prevailing party in any dispute will be entitled to recover reasonable attorney's fees and costs. The arbitration will follow the rules of the American Arbitration Association's Commercial Division.
Any final arbitration decision can be presented to a court of competent jurisdiction for confirmation as an enforceable judgment. If either party chooses not to arbitrate, they will not be able to recover attorney's fees or costs.
To the extent permitted by law, you and Vertu Agent agree that any dispute arising from these Terms or the Services will be resolved individually through arbitration (except for non-payment). Class arbitration, class actions, or similar proceedings are not allowed.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will still be valid and enforceable. If necessary, an arbitrator or panel of arbitrators may modify an invalid provision to make it valid and enforceable.
If you have questions or comments about these Terms, please contact us at support@vertuagent.com